Client Testimonials

Name: Mike Gurr
Title: Workforce Planning and Development
Industry: Retail and Grocery Supercenters
Comment: The two most common comments we receive from this particular evaluation was that this workshop was the most valuable workshop they have ever attended, and that they believe all leadership individuals should attend a CMOE workshop.

Name: Ruth White
Title: Leadership Institute Program Manager
Industry: Law Enforcement Agency within the US Department of Justice
Comment: They [CMOE] are a great vendor. Their instructors gain excellent rapport with all the students, agents, inspectors, and others. We are quite pleased and happy with our partnership with them. [Coaching Skills] is a super course and has the highest rating of all of our courses.

Name: Dirk Jones
Title: Business Unit President
Industry: International Food Provider
Comment:

Dear Steve, Matt, Debbie, Chris and all of the CMOE staff,

What an absolutely spectacular trip we had this weekend in Southern Utah. I would like to compliment you all for the very hard work and effort that it must have taken to plan, coordinate, supply and make this trip happen. Absolutely a great job! My team got to do something that few professional will ever experience. I truly believe that you not only have made a lasting impression on them all, but in fact have changed the lives of a few.

I would also like to congratulate you for meeting all of the requirement I had requested for this trip:

Beautiful, remote, and rugged landscapes
A mentally challenging experience
Physical hardship that stretches each team member
A good balance of action versus reflection and learning
Superior professional guides
Medial support staff

A very tough assignment, which you delivered on each and every count! We also very much appreciate the splendid weather that you arranged! I'm not sure how you're going to top this one, it was an A+. We had a blast. Thanks for helping us grow as a team.

Dirk Jones

Name: Cindy Allen Stuckey
Title: Manager Employee Development
Industry: Manufacture of Insulation
Comment:

Dear Matt,

In January 2000, I identified the necessary criteria for a coaching workshop. I actually didn't expect to find one that included everything; however, CMOE's Coaching Skills Workshop did this. The staff at CMOE worked with me to answer any concerns and to ensure that the workshop addressed all of my needs. I believe that CMOE's Coaching Workshop is successful because it is based on research, is developed around adult-learning theory, and contains these components:

Coaching model
Assessment instrument to identify individual's baseline of coaching skills
Guided practice
Ability to build on our performance management system
Customizable with our examples
Coaching behaviors defined
Action plan to ensure behavior change

How do I know that there has been a behavior change in the attendees? I've seen supervisors who previously wouldn't address difficult issues with employees, address these issues; end up with a plan for change; and obtain buy-in from the employees. They did this by using the skills and tools from CMOE's workshop.

I feel confident that CMOE's Coaching Skills Workshop is the very best available. Thanks you for supporting me in the implementation of this training.

Cindy Allen Stuckey

Name: T. Edwards
Title: Manager
Industry: Marketing Solutions Company
Comment:

Friends,

I hope you are having a great Wednesday. I recently attended a workshop that was wonderful. It was really for upper management and how to manage people and projects. The workshop was held by CMOE (Center for Management and Organization Effectiveness) and was titled, "Coaching Skills." The workshop centered around people in management who have projects assigned to them and their department. The workshop shows how to effectively delegate projects, and how to get people to complete their projects successfully and on time.

I know that I sound like a commercial for the company, but I just thought it was a great workshop for people who manage people or projects.

T. Edwards

Name: Multiple workshop participants
Title: Managers
Industry: Global Communications
Comment:

Good course. Could target "types" of coaching to the personalities/professional level
Very entertaining, could be expanded with more time
Gary was fantastic; it was amazing to watch his interaction to the content to fit our needs at the time. Outstanding materials. The best instructor of the week, a true professional, morphed his presentation at a moments notice to fit our skill sets.
The best presenters by far. Exercises were very useful. This class should have been 2 days.
Excellent class, very valuable skills, well presented. Should be two day course.
This is a useful course, the material is very good, the instructor's group exercise was nice. Can be used right away.
Good instructor, very helpful information. This information was relative to everyday situations, most useful for the complete course.
Outstanding, this was the highlight of the week. Very useful information. Should be 2 days.
Good class this one should have been two days. Covered the aspects of management I can't learn by taking an online class. Excellent speaker.
Excellent instructor, good topic should probably be 2 days.
Very good material. Very enjoyable speaker, 2 days better.
Very good stuff, would not mind seeing this expanded to 1 or even 2 days.
This was a great class. I learned a lot of new skills that I will definitely use when I go back to work. Gary kept the class lively the entire time; he was a great teacher.
Excellent; should be 2 days.
By far the best presentation of the week and most relevant to my day to day work experience. I wish this module had been longer with additional practice sessions. Presenter was knowledgeable and approachable. Managers/supervisors at my level require more of this training.
Fabulous, great teacher, materials and use of time.
Terrific class. Role playing was very effective. As a manager, this addressed the area that I struggle with the most.
Highly energetic and motivating session. Covered a simple, but powerful model. Role playing was highly beneficial. Good presenter.
A fun, energetic presentation that involved good class discussion. Gary infused what really should be a 2 day class with human and real examples. Coaching in an area many managers need to improve. The role play exercises went surprisingly well too. A thorough overview of a very effective coaching model. My compliments
This was by far the best day yet. I only wish it could have been longer.
Gary was outstanding and the material was extremely useful.
Gary has a great sense of humor, which captures the attention of everyone. He certainly makes the course more interesting. I think this course would be beneficial over 2 days.

Name: None
Industry: International Airline Carrier
Subject: The client provided CMOE with a description of the process they took to determine that CMOE was the best vendor to use for their unique training needs.
Comment:

Preface: A description of the process used by the client to determine that CMOE was the best vendor to use for their unique training needs.

Training Need Analysis (managers, supervisors and employees) -training needed for 5,000 people. The airline completed more research than ever before with any other training program in identifying and selecting a program.
Determined that coaching skills was a high need - had to have a positive focus, applicability, and be easy to use.
Began with sixteen vendors and then narrowed the vendors down to six.
Pilot workshops from all six vendors were conducted.
Pilot group consisted of participants from six major work areas within the airline carrier - Flight Attendant, Technical Operations, Aircraft Loading, Customer Service, Airline Reservations, and Training.
Evaluating the pilot workshops:

Real-time evaluations - done immediately after the course
Two week follow up evaluations

CMOE workshop was rated #1 in both types of evaluations.
Coaching Skills was identified as most usable, applicable, and easy to understand.
Coaching Skills was also the best liked and most remembered
Many trainers have been certified inside the organization and they have taught the program to more than the initial targeted of 5,000.

Name: Dave Pfeifle
Title: Former CEO
Industry: Designer, Manufacturer, and Seller of Hydraulics and Electronic Systems
Comment: This company experienced a 16% increase in productivity for six straight years after implementing Coaching Skills, Teamwork, and Facilitation Skills training programs from CMOE in alignment with their lean manufacturing principles.

Name: Randolph Pohlman
Title: Dean, School of Business and Entrepreneurship
Industry: Private University in Florida
Comment: Win-Win Partnerships works! I have used it and have seen others use it effectively. The material is sound, the coaching model is excellent, and its application will result in greater personal satisfaction, greater organizational success, and a more harmonious society for the 21st century.

Name: Carol A. Otto and George Benskey
Title: General Manager and Area Manager
Industry: Telecommunications
Comment: In today's chaotic business environment, leaders need new tools to be effective. In this book, Starcevich and Stowell have provided us with a systematic approach for coaching employees to higher performance levels. It's a must read for leaders at any level of the organization. This book is a must read for leaders at all levels with direct reports. The 8-Step Coaching Model is a real tool for real leaders that really works.

Name: George Smith
Title: Unknown
Industry: Manufacturer of Towing and Recovery Equipment
Comment: I was one of your participants with [Anonymous Organization], I just wanted to say that your program was absolutely fabulous. It was really great to get a better understanding of who we are and the different behavioral traits we all have.

Name: Phil De La Torre
Title: Former Organizational Training and Development Manager and now CMOE consultant
Industry: Oil and gas
Comment: I continue to believe that CMOE and its staff are all about class and quality.

Name: Marcia Drysdale
Title: Country Training Coordinator
Industry: International Food Provider
Comment:

Preface - The following is from participant ratings, data, and feedback on the overall training session consisting of five topic areas.

Excellent facilitators, great energy and focus
Cordial, respectful, kept it fun!
Excellent facilitators with great communication skills
Great personalities/ openness/ very collaborative/ excellent positive attitude
It is clear that these people love their job and they are very enthusiastic