Comments on: Happy Employees Equal Higher Profits http://www.cmoe.com/blog/happy-employees-equal-higher-profits.htm a podcast & blog by CMOE consultants Fri, 20 Jan 2012 19:05:34 -0700 http://wordpress.org/?v=2.8 hourly 1 By: Pandora Bracelet http://www.cmoe.com/blog/happy-employees-equal-higher-profits.htm/comment-page-1#comment-3960 Pandora Bracelet Thu, 05 Aug 2010 01:55:10 +0000 http://www.cmoe.com/blog/?p=1063#comment-3960 What you said is quite correct. What you said is quite correct.

]]> By: Kate Nasser, The People-Skills Coach http://www.cmoe.com/blog/happy-employees-equal-higher-profits.htm/comment-page-1#comment-3904 Kate Nasser, The People-Skills Coach Tue, 27 Jul 2010 12:15:28 +0000 http://www.cmoe.com/blog/?p=1063#comment-3904 Bravo on this post. Empowered employees and great service are integrally connected. Empowered employees are far more likely to come across as sincerely caring about the customer. Customers want to interact with someone who can actually help "them" -- not just execute a robotic procedure and then stare into the universe. Great listening, knowledge, caring action -- all add up to a customer satisfaction home run. Here is a post for leaders to get all to care about the customer: ---------------------- http://katenasser.com/leaders-get-all-your-employees-to-think-customer-care/ I welcome your comments and thoughts on this post at the blog. ---------------------- I will RT your post on Twitter -- it has great inspirational force. Best, Kate Nasser Bravo on this post. Empowered employees and great service are integrally connected. Empowered employees are far more likely to come across as sincerely caring about the customer. Customers want to interact with someone who can actually help “them” — not just execute a robotic procedure and then stare into the universe. Great listening, knowledge, caring action — all add up to a customer satisfaction home run.

Here is a post for leaders to get all to care about the customer:
———————-
http://katenasser.com/leaders-get-all-your-employees-to-think-customer-care/

I welcome your comments and thoughts on this post at the blog.
———————-

I will RT your post on Twitter — it has great inspirational force.

Best,
Kate Nasser

]]> By: Frode H http://www.cmoe.com/blog/happy-employees-equal-higher-profits.htm/comment-page-1#comment-3899 Frode H Sun, 25 Jul 2010 19:01:24 +0000 http://www.cmoe.com/blog/?p=1063#comment-3899 "If employees are happy, customers are happy. When customers are happy, they come back and tell others of their experience." - And they will be more loyal, both customers and employees. This is a winner circle, as happy employees stay longer in their job -- > gainging experience -- > becoming better -- > providing even better customer care -- > making your customers into followers... “If employees are happy, customers are happy. When customers are happy, they come back and tell others of their experience.” – And they will be more loyal, both customers and employees.

This is a winner circle, as happy employees stay longer in their job — > gainging experience — > becoming better — > providing even better customer care — > making your customers into followers…

]]> By: Jeffrey Sooey http://www.cmoe.com/blog/happy-employees-equal-higher-profits.htm/comment-page-1#comment-3893 Jeffrey Sooey Fri, 23 Jul 2010 18:58:03 +0000 http://www.cmoe.com/blog/?p=1063#comment-3893 Good article and I could not agree more. A happy and appreciated employee is paramount to a successful company. Which, of course, has to come from the leadership of the company, top down. Jeff Good article and I could not agree more. A happy and appreciated employee is paramount to a successful company. Which, of course, has to come from the leadership of the company, top down.

Jeff

]]> By: Spence McDonald http://www.cmoe.com/blog/happy-employees-equal-higher-profits.htm/comment-page-1#comment-3862 Spence McDonald Mon, 19 Jul 2010 21:15:40 +0000 http://www.cmoe.com/blog/?p=1063#comment-3862 I lead change in a unionized business. The ultimate thing that I know above all else is the people of this business matter. The leadership team matters. The office workers matter. And the shop floor mechanics matter. We are all in this change effort together. Success will not come at the hands of one over the other. To reach into a culture that has many engraved traditions and habits it becomes paramount to know how to effectively move the change meter. Here are the things I have found effective. 1. Engage everyone from the leadership suite to the shop floor in self directed work teams. 2. Repetition of the message of change, competitiveness, and productivity is key to success. 3. Respect everyones diverse opinions, ideas, and contribution. 4. Find the key differenciators that matter to each person. (Their WIIFM) 5. Re-energize each persons art. 6. Seek happiness at work, in life, and you will move the productiviy dial. 7. Keep moving forward. The message of change is most important. The world is changing. We must learn to compete better in order to beat countries that want to striip away American business at the hands of cheap labor and cheap goods. Our advantage is in the heart, souls, and hands of each American worker. It is time to flip on the switch and bring businesses, organizations, or teams into the light of change. It matters to all of us. I lead change in a unionized business. The ultimate thing that I know above all else is the people of this business matter. The leadership team matters. The office workers matter. And the shop floor mechanics matter. We are all in this change effort together. Success will not come at the hands of one over the other.

To reach into a culture that has many engraved traditions and habits it becomes paramount to know how to effectively move the change meter. Here are the things I have found effective.

1. Engage everyone from the leadership suite to the shop floor in self directed work teams.
2. Repetition of the message of change, competitiveness, and productivity is key to success.
3. Respect everyones diverse opinions, ideas, and contribution.
4. Find the key differenciators that matter to each person. (Their WIIFM)
5. Re-energize each persons art.
6. Seek happiness at work, in life, and you will move the productiviy dial.
7. Keep moving forward. The message of change is most important.

The world is changing. We must learn to compete better in order to beat countries that want to striip away American business at the hands of cheap labor and cheap goods. Our advantage is in the heart, souls, and hands of each American worker. It is time to flip on the switch and bring businesses, organizations, or teams into the light of change. It matters to all of us.

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