The Tool
For organizations, teams, products, and services to be successful in the business world, continuous improvement is necessary. However, far too often organizations fail to achieve the benefits of change because they don’t know what to change or where to start. The Plus/Delta assessment and feedback tool is quick and effective for both individuals and groups. This brainstorm-type format creates a comfortable atmosphere for openness and honesty. As an added benefit, when people give feedback they often experience a sense of responsibility to the changes and solutions to their feedback.

Recently, one of our clients scheduled a 1-day workshop in Milwaukee, WI, USA. And as usual, our facilitator was traveling to the client’s site a day prior to the planned workshop date. While the weather was clear in Atlanta, Georgia, USA, where our facilitator was departing from, the weather in Milwaukee was about to turn ugly. At approximately 3:00 pm, my client called to tell me a big storm was in route that would potentially bring 4 inches of snow to Milwaukee. At this point my client and I began to put into practice some everyday strategic thinking. We laid out a few different scenarios we could do in order to carry out the training.