Archive for the ‘mentoring’ Category

To Train or Not To Train, That is the Question

Monday, March 30th, 2009

The English poet Shakespeare once said, “To be, or not to be — that is the question.” Given our current state of the economy there are many companies who are now asking themselves a similar question, “To train, or not to train? While organizations consider this question, I think it is important to keep the big picture in mind. What do I mean? Well, let me explain.

yes-no-small.jpgWhile times are tough and budgets are under the microscope, it would be wise for organizations to take a strategic and thoughtful approach vs. a reactive one. Determine what the most valuable assets are that will keep the business going long term. Arguments can be made for technology, more infrastructure, more resources and equipment, or more systems and processes. Of course, all of these things are important; however none of them will perform well without people to put them into action. People still remain and will always remain to be an organization’s most important resource. When the chips are down and dramatic changes are needed, it won’t be your computer to get it started, especially when it is the culture and environment that might need the most attention. There isn’t a technology available that can openly capture the level of motivation or disappointment that is going on within an employee’s psyche. So, how can an organization get through it all?

Let’s use the analogy of the stock market to help us consider a potential solution. While many people watch their 401K or other investments dollars declining, their gut reaction is to “stop the bleeding” and sell. However, an important formula called Dollar Cost Averaging exists that an investor needs to consider. While the share price may be getting slimmer and therefore account value is dipping, a key component is that you are buying more for your current dollar. It’s like a sale at the clothing store buy one (i.e. $50) and get the other half off ($25). Who doesn’t like to see 50% off the MSRP. The Dollar Cost average would be $37.50 each. We all like this. So many say, just keep steady and keep on investing, eventually the share price will rise, and as you have more shares, your total investment will increase. So is the same with training, but let’s not call it training, because it is actually development. If you want to see your business grow, keep investing in the development of your people especially when they may be looking for that reassurance from the company. The more you put into them, the more they will be put back into your organization. Call it a “stimulus package” that will spark renewal, commitment, and creative effort by your people to do more for the benefit of their team and the organization. Everybody wants some job security right now. Those organizations, that are willing to provide some investment, will retain their people and, in addition, drive a deeper level of partnership and collaboration from their employees.

We often hear that it’s hard for organizations to take time away from work to “train” their people. Well, here’s some everyday strategic thinking. If business is slower, there are less projects happening, so your people probably have more downtime and are therefore able to break away from work and go be “trained.” So, isn’t this one of the better times to get your staff ready? How is that for breaking the paradigm of it’s too time consuming to develop our people!

Another argument might be that training is too expensive. Yes . . . everything has a cost, some are obvious, and some are hidden. But you will run a bigger risk in not developing your people – which has all sorts of hidden costs that ultimately impact the organization’s profitability and success – vs. not spending money for people development and losing valuable experience. Keep in mind the stock market analogy….it’s easy not to spend money and think we’re doing a good thing but is this a good thing? If you stop investing in your people, won’t they provide you a much lower ROI in the long run? The strategic thinker will invest for the future.

This reminds me of one of the principles taught in university marketing classes. The best time to market is in a slow economy so people see your name; they build brand awareness and brand loyalty and confidence. These same results apply to people development. Put your budgets to work and sharpen the skills of your employees. Make them better tools of the trade to not only get you better results now but in the future. So, if you are asking yourself this question, “To develop people or not to develop people?” The answer is 100% yes, and invest more now and get more “shares” for better ldeveong-term results.

Community: The Foundation for Teamwork

Monday, July 28th, 2008

Never Too Young
My grandson has a passion for the Disney movie “Cars.” I’m sure you know the movie well but as a quick reminder, the story centers on a rookie car, Lightning McQueen, who is so intent on winning a cup race to get a big name sponsor that he ignores everything and everyone. In the movie, he learns to care for more than just his immediate dream. After he understands what it means to be a team member, he willingly gives up his win in order to help a competitor cross the finish line.

The Real Story
The real story, of course, is the community in which Lightning learns to become a team member. He is forced to interact and communicate with a diverse group of personalities; crude and naïve, secretive and bossy, nosy and busy, hard of hearing and shy, foreign and domestic, pro and anti military. The story shows that it takes hard work to become a team and members don’t always make the right choices. Yet, when a group works together and, yes, finds time to play together a deep and strong bond or “community” is developed. This diverse community opens up opportunities that cannot and will not occur if team members had to work alone.

In their book, The Team Approach: With Teamwork Anything is Possible , Dr. Stowell and Ms. Mead describe this community as “the relationships, culture, and environment that create a sense of kinship or special chemistry in a group of people who are working for a shared purpose.” This type of community has to be created and sustained. It doesn’t develop naturally and if it is not nurtured, the community will fail.

The Community
An organization or team can be the whole or, simply, a part of a community. In the movie Lightning McQueen becomes a member of two communities. His first is the racing community consisting of his sponsor, Rusteze, Mack the truck, and the pit crew. Lightning resists and even resents these characters. The second is a dying community of quite eccentric characters. They teach Lightning to care about others by their example of integrity, honesty, and open respect, acceptance, and compassion for each other.

This type of community is critical to the development of quality teams. Teams need members with high integrity, compassion, acceptance, and a deep sense of respect for others. A team cannot achieve amazing results when its members are intent on fulfilling individual goals, too often at the expense of other members, and oblivious to team needs.

COACHING vs. MENTORING

Thursday, July 10th, 2008

Many people feel that coaching and mentoring are the same thing. Whenever you ask a group what makes a good coach, someone inevitably says “mentor” or “mentoring.” Likewise, if you were to ask a group what makes a good mentor, you would probably hear someone say that a mentor helps to coach people.

Coaching and MentoringNo doubt, coaching and mentoring have many similar characteristics. Both coaches and mentors are typically established to assist other people in personal development in life, business, school, career decisions, athletics, and many other areas. At CMOE, we have found that good mentors and good coaches will demonstrate many of the same types of skills and behaviors when working with other people. One thing we find to be more common than ever before is that employees are looking to their immediate managers to take the role of coach and mentor. Not only are the employees seeking this help, but many managerial job descriptions are requiring leaders to coach and mentor as well.

If you really want to understand the difference between coaching and mentoring, author Nigel MacLennan in his book Coaching and Mentoring helps distinguish the difference between a coach and a mentor quite well.

“The two roles are worlds apart and overlapping, depending on which dimension they are compared. In terms of volition, a mentor can be unwitting or even unwilling, but still a successful mentor. How? By a performer choosing a role model at a distance. A coach could never be unwitting, and is unlikely to engage in the process if unwilling. The roles overlap when a person performs successfully as a coach. He or she is likely to be adopted as a mentor of coaching skills. The reverse is not true. A mentor can never be a coach unless they deliberately adopt the skills involved in successful coaching. The coach concentrates on helping the performer learn how to achieve more. The mentor’s aim is to be available for the performer to use as a resource. A mentor can fulfill the role quite adequately with basic management, people and training or teaching skills. An effective coach must have the knowledge, technique and skill to help the performer achieve, without directing.”

MacLennan makes a strong point in that people with good coaching skills help people to learn and develop on their own, while mentors many times just direct. Another important thought the author expresses is that a coach can become a mentor more easily than a mentor can become a coach.

A mentor can be disengaged and distant, but today’s coaches are in the front lines with their troops every day. The art of coaching demands ownership and partnership, in order to build a strong foundation for communication and support within the relationship. The Journal of Applied Psychology said that, “Managers spend 57 to 89 percent of their time in face to face communication.” Even in today’s constantly changing world of technology, managers are still spending a large portion of time in communication with their team members.

Therefore, it is increasingly important for managers, directors, supervisors, and senior executives to be good coaches. They need proper coaching skills training in order to make a bigger impact within their teams and organization. When a good coach engages his team members in continuous and positive interactions, the developed synergy will produce tremendous results. Strong coaches, properly trained in coaching skills, know how to maximize interactions for positive relationships and bottom-line outcomes.