I love seeing great customer care live and in person. It gives me hope, as a consumer, that companies are being proactive to promote better customer relations.

Several days ago, I was able to see a great effort by a sales associate as she dealt with a very difficult customer. I was in my wireless carrier’s store picking up a couple of phone accessories. As I was completing my purchase, a lady entered the store and shouted she would like to speak to the store manager now. Apparently the store manager was at lunch so a young sales associate walked over to woman and asked if she could help. The customer was visibly angry. She shouted “you guys are liars” and stated her bill was wrong again.

Continue reading: Dealing With A Difficult Customer?.

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